Terms & Conditions

Introduction

The website Traveloflights.co.uk is designed to assist customers worldwide in planning their travel itineraries. By accessing and using this website for your travel needs, you agree to comply with the terms and conditions outlined herein. These terms apply to all travel-related transactions conducted on the website and are in accordance with applicable legal obligations.

Scope of Terms

These terms of use are entered into by and between you and Traveloflights. The following terms and conditions govern your access to and use of Traveloflights.co.uk, including the Company’s website as well as any content, functionality, and services offered on or through Traveloflights.co.uk, whether as a guest or a registered user. The Website is provided solely to assist you in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, or otherwise transacting business with travel suppliers, and for no other purpose.

Acceptance of Terms

Please read these Terms of Use carefully before using the Website. By accessing or using the Website, or by clicking to accept or agree to the Terms of Use when this option is presented, you acknowledge and agree to be bound by these Terms of Use and our Privacy Policy, found at https://www.traveloflights.co.uk/, which is incorporated herein by reference. If you do not agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

Eligibility

This Website is offered and available to users who are 18 years of age or older and reside in the United Kingdom or any of its territories or possessions. By using this Website, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Website.

User Representation

By using the Website, you represent and warrant that:

• You are 18 years of age or older.
• You have the legal authority to enter into a binding legal obligation.
• All information you provide on the Website is true, accurate, and complete.
• Your use of the Website is primarily, but not exclusively, for making or managing travel reservations for yourself or on behalf of others.
• Traveloflights reserves the right to request documentation for any reservation requiring further validation from the cardholder. Failure to provide the requested documentation may result in the cancellation of the reservation.

Updates to These Terms

We might revise these terms now and then to keep things up to date. Any changes take effect as soon as we post them, and they’ll apply to your use of the Website from that point on. By continuing to use the Website after we update the terms, you’re agreeing to the new rules. It’s advisable to check this page whenever you visit to be updated about the changes, as the terms are binding.

Website Access and Account Security

Website Access and Account Security We have the right to withdraw or amend this Website and any service or material we provide on or through the Website in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period. We may also restrict access to some parts of the Website, or the entire Website, to users, including registered users, from time to time.

You’re in charge of:

• Making sure you have what you need—like a device and internet connection—to use the Website.
• Ensuring anyone using your internet connection to access the Website knows and follows these terms.

To use certain features or register, you’ll need to share some details with us. You must ensure that all the info you provide is accurate, up-to-date, and complete. Any information you give us, including through interactive features like forms or chats, is covered by our Privacy Policy at https://www.traveloflights.co.uk/. You’re okay with us handling your info as outlined there.

If you set up an account with a username, password, or other login details, keep them private. Your account is yours alone—don’t share your login info with anyone else. If you suspect someone else is using your account or if there’s any security issue, let us know right away. Also, make sure to log out after each session, especially on shared or public devices, to keep your info safe. We can disable your account or login details at any time if we think you’re not following these terms or for any other reason.

Our Intellectual Property

Everything on the Website—text, images, videos, designs, and more—belongs to Traveloflights, our partners, or our providers. It’s all protected by UK and international laws, including copyright, trademark, and other intellectual property rules.

You’re allowed to use the Website for personal, non-commercial purposes only. That means you can’t copy, share, modify, or republish anything from the Website, except in these cases:

• Your device might temporarily store data (like in RAM) while you’re browsing.
• Your browser might cache files to make the Website load faster.
• You can print a reasonable number of pages for your personal, non-commercial use, but not to share or republish.
• If we include social media features, you can use them as intended.

You must not:

• Alter any content from the Website.
• Use images, videos, or graphics separately from their accompanying text.
• Remove or change any copyright, trademark, or other legal notices on Website content.

Using the Website or its content for commercial purposes is off-limits. If you want to use our content in a way not covered here, reach out to us at sales@traveloflights.co.uk

If you do not comply with these rules by copying, modifying, or sharing our content without permission, your right to use the Website will end immediately. You’ll need to return or destroy any copies of our content, as we decide. No ownership or rights to the Website or its content are transferred to you, and the Company reserves all rights not expressly granted. Misusing the Website could also violate copyright, trademark, and other laws.

Our Trademarks

The Traveloflights name, logo, and certain terms, along with our product names, designs, and slogans, are our trademarks or belong to our affiliates or partners. You can’t use them without our written permission. Other names, logos, or designs on the Website belong to their respective owners, and you’ll need their permission to use those.

Things You Can’t Do

You can only use the Website for legal purposes and in line with these terms. We can cut off your access to the Website or any of our services at any time if we think you’re misusing it or trying to work around our rules. If we suspect you’re using the Website for anything inappropriate or not personal—like any of the prohibited actions below—we can terminate your access without warning and take legal action to cover any losses, including revenue, legal fees, or other costs. We might also seek court orders to stop you.

Here’s what’s off-limits. Breaking these rules could cause serious harm to us, and you’d be responsible for any resulting damages. You also agree to cover us if anyone makes a claim against us because of your actions.

You agree not to:

• Violate any local or international laws, including rules about data or software exports.
• Use the Website to harm or exploit minors, like exposing them to inappropriate content or asking for their personal info.
• Share or use content that doesn’t meet our Content Standards (listed in these terms).
• Send or spread ads, spam, chain letters, or other promotional stuff.
• Pretend to be Traveloflights, our staff, another user, or anyone else, including using fake email addresses or usernames.
• Do anything that stops others from enjoying the Website, harms us or our users, or puts us at risk.
• Try to copy our business, compete with us, or bother our third-party partners.

You also agree not to:

• Use the website in ways that could slow it down, damage it, or stop others from using it, like interfering with real-time features.
• Use bots, spiders, or other automated tools to scrape or monitor the Website without our permission.
• Manually copy or monitor our content for unauthorized reasons without our written consent.
• Use any software or device that interferes with the functionality of the website.
• Introduce viruses, malware, or anything else that could harm the Website.
• Try to hack into the Website, its servers, or any connected systems.
• Launch denial-of-service attacks or similar attempts to overload the Website.
• Interfere with the Website’s operations in any other way.

Your Contributions

Our website may include features such as forums, chat rooms, or user profiles (collectively referred to as “Interactive Services”), where you can share comments, reviews, or other content (referred to as “User Contributions”). Everything you post needs to follow our Content Standards, which we’ll explain below.

Anything you share isn’t private or exclusive. By posting on our Website, you’re giving us, our affiliates, and our partners permission to use, copy, edit, display, or share your content for any purpose. You confirm you have the right to share that content and that it follows these terms.

You’re responsible for what you post. That means you, not us, are on the hook for making sure your contributions are legal, accurate, and appropriate. We’re not responsible for what you or other users post, and we don’t take liability for any issues caused by user content.

Keeping Things in Check

We are authorized to:

• Remove or reject any posts for any reason—or no reason—if we think it’s necessary.
• Take action on any post that breaks these terms, violates our Content Standards, infringes on someone’s rights, threatens anyone’s safety, or could cause problems for us.
• Share your identity or details with anyone who claims your post violates their rights, like intellectual property or privacy.
• Take legal action, including contacting law enforcement, if you use the Website illegally.
• Suspend or terminate your access to the Website, fully or partially, for any reason, including violation of these terms.

We’ll cooperate with law enforcement or court orders asking us to identify anyone posting on the Website. You agree not to hold us, our affiliates, or partners responsible for any actions we take during investigations or as a result of law enforcement requests.

We do not assume responsibility to assess content prior to it being posted on the Website, nor can we guarantee removal of objectionable content in a timely manner after it has been posted. Therefore, we have no liability for any actions or omissions regarding transmissions, communications, or content provided by any user or any third party. We accept no liability or responsibility to anyone for the performance or nonperformance of the activities set forth in this section.

Content Standards

These rules apply to anything you post or share through our Interactive Services. Your contributions must follow all local and international laws. Specifically, your posts must not:

• Be defamatory, obscene, abusive, offensive, harassing, violent, hateful, or otherwise inappropriate.
• Promote explicit content, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe on anyone’s patents, trademarks, copyrights, or other intellectual property rights.
• Violate anyone’s privacy or publicity rights or create legal issues under any laws or these terms.
• Try to deceive anyone.
• Encourage or support illegal activities.
• Annoy, upset, or cause unnecessary stress to others.
• Annoy, upset, or cause unnecessary stress to others.
• Include commercial activities like contests, promotions, or ads.
• Make it seem like your content is from or endorsed by us or someone else when it’s not.

Copyright Complaints

If you think someone’s post on our Website violates your copyright, let us know by emailing us at sales@traveloflights.co.uk

We take this seriously and may terminate the accounts of users who repeatedly infringe copyrights.

Information on Our Website

The info you find on our Website is for general guidance only. We can’t guarantee it’s accurate, complete, or useful for your needs. If you rely on it, you do so at your own risk, and we’re not responsible for any issues that come up. This applies to you, other visitors, or anyone else who sees the content.

Some of the content on our Website comes from third parties, like other users, bloggers, or external providers. Their opinions and statements are their own, not ours, and we don’t necessarily agree with them. We’re not responsible for the accuracy or content of anything posted by third parties.

Website Updates

We may refresh the Website’s content from time to time, but it might not always be up-to-date or complete. We’re not required to update everything, so some info might be outdated when you see it.

Your Information and Visits to the Website

Any information that we gather on this Site is governed by our Privacy Policy. When you use the Site, you consent to all actions taken by us regarding your information in accordance with the Privacy Policy.

Using Your Information and Contact Permissions

When you use our Website, you’ll need to share some details about yourself, like your name or contact info, to make bookings or requests. Some of this info will be shared with our travel partners to process your requests. By providing this info or submitting a request, you’re giving us and our travel partners permission to contact you via phone, email, text, push notifications, or other reasonable methods, even if you’re on a “Do Not Call” list. This could be to help with your booking, manage your account, or share updates about our services, including marketing messages.

You also give consent to us or our partners using automated calls or pre-recorded messages to reach you about your account, new features, or promotions. If you give us a phone number that’s no longer yours, let us know right away so we don’t contact the wrong person. You confirm you have permission to share contact details for anyone else on your account. These permissions stay in place even if you close your account. We or our partners might record customer service calls (with your consent and after notifying you) to better assist you. Check our Privacy Policy at https://www.traveloflights.co.uk/ for full details on how we use your information.

Entering false information—like someone else’s name, email, or phone number, or making up details—is a serious issue. It could harm us, our travel partners, or others, and waste time and resources. It might also lead to legal penalties. If you knowingly provide false information, you agree to cover any resulting costs or damages to us or our partners.

Purchases and Other Terms and Conditions

Any bookings or purchases you make through our Website are covered by our Terms of Sale, which are part of these terms. Other specific rules might apply to certain features or services on the Website, and those are also included here by reference.

Linking to Our Website and Social Media Features

You’re welcome to link to our homepage, as long as it’s done in a way that’s fair, legal, and doesn’t harm our reputation or suggest we’re connected or endorsing you without our permission. Our Website may offer social media features that let you:

• Share links to our content from your own website or certain third-party sites.
• Send emails or messages with our content or links to it.
• Display small portions of our content on your site or specific third-party sites.

Use these features only as we provide them, with the content they’re meant for, and follow any extra rules we set. However, you must not:

• Link from a website you don’t own.
• Display our Website or parts of it on another site using techniques like framing, deep linking, or in-line linking.
• Display our Website or parts of it on another site using techniques like framing, deep linking, or in-line linking.
• Take any actions with our content that go against these Terms of Use.

The site you link from or display our content on must meet our Content Standards (outlined earlier). You agree to help us stop any unauthorized framing or linking immediately. We can revoke linking permissions or disable social media features at any time without notice, at our discretion.

Links from Our Website

Our Website may include links to third-party sites or resources, such as ads or sponsored links, for your convenience. We don’t control those sites and aren’t responsible for their content or any issues, losses, or damages you might face while using them. If you visit these linked sites, you do so at your own risk and are subject to their terms and conditions.

No Agency Relationship

We’re not acting as your agent or fiduciary when you use our services. Our role is to help you find and book travel options, nothing more.

Booking for Others

If you’re making bookings or requests for someone else, like a family member or travel companion, you’re responsible for ensuring all information, including billing details like the cardholder’s address and phone number, is accurate and matches what’s on file with their financial institution. You must inform them of all applicable terms, rules, and restrictions, including these Terms of Use. If you or the third party fails to meet these obligations, you agree to cover Traveloflights, our affiliates, and partners for any liabilities, losses, damages, or legal claims (including defense costs) that arise. You’re fully responsible for all charges related to your requests, and we’re not required to issue refunds.

Disclaimer of Warranties

We can’t promise that files or information you download from our Website or the internet are free of viruses or harmful code. It’s up to you to use adequate antivirus protection and verify the accuracy of any data you input or receive. You’re also responsible for having a way to recover any lost data outside our Website.

To the fullest extent allowed by law, we’re not liable for any damage or loss caused by denial-of-service attacks, viruses, or other harmful material that might affect your device, programs, data, or other property due to using our Website, its services, or anything downloaded from it or linked sites. The Website, its content, and services are provided “as is” and “as available,” without any guarantees about completeness, security, reliability, quality, accuracy, or availability.

We don’t warrant that the Website will be suitable, accurate, reliable, complete, error-free, or uninterrupted, that defects will be fixed, that our servers are free of viruses or harmful components, or that the Website will meet your needs or expectations. We’re also not responsible for issues like server errors, misdirected transmissions, failed internet connections, interruptions in ticket orders, or any technical defects, whether human or technical. We disclaim all warranties, whether express, implied, or statutory, including for merchantability, non-infringement, or fitness for a particular purpose, except where such disclaimers are not allowed under applicable law.

Liability Restrictions

As far as the law allows, neither Traveloflights, our affiliates, nor our partners, employees, or representatives (we’ll call them “Covered Parties”) will be responsible for any damages related to your use—or inability to use—our Website, any linked sites, or their content or services. This includes any direct, indirect, special, incidental, or consequential damages, such as:

• Loss of profits, goodwill, data, or business interruptions.
• Problems with using the Website or unauthorized access to it.
• Errors or inaccuracies in the Website’s content, software, or services.
• Issues with transactions made through the Website.
• Damage to your device from viruses or other harmful components.
• Any delays or problems accessing the Website or its services.

This applies no matter the legal basis—contract, negligence, or otherwise—even if we knew damages might happen. Our travel partners are independent contractors, not our employees or agents. We’re not responsible for any injury, loss, delay, or damage caused by their actions or failures, including negligence, or for events beyond our control, like weather, strikes, or government actions. We also don’t cover extra costs, missed connections, or rerouting caused by these issues or by our partners’ failure to meet their obligations or follow laws. These limits don’t apply where the law doesn’t allow us to exclude liability.

Liability Protection

You agree to protect and cover Traveloflights, our affiliates, partners, and their employees, contractors, or successors against any claims, losses, damages, or costs (including reasonable legal fees) that come from your violation of these terms or misuse of the Website. This includes issues from your posts, using our content or services in ways not allowed, or any info you get from the Website. You also agree to cover us for any airline debit memos or credit card chargebacks caused by:

• Problems with the airline, hotel, or rental car services you booked.
• Unauthorized charges by family, friends, or others with access to your credit card.

Governing Law and Courts

These terms and anything related to the Website are governed by the laws of the United Kingdom, ignoring any rules that might apply to another region’s laws. Any legal disputes must be filed in the courts of the United Kingdom. You agree to these courts’ authority and won’t object to their location or jurisdiction.

Resolving Disputes

We care about keeping you happy. If you have an issue with our Website, customer service, bookings, or anything else related to our services or Privacy Policy, please let us know at sales@traveloflights.co. We’ll try to sort it out within 60 days. If we can’t, you can take your issue to arbitration or small claims court.

Booking Services

These Booking Services terms add to our main Terms of Use and apply if you use our Website to book travel services like flights, hotels, or car rentals. All other terms still apply in full.

Following Travel Provider Rules

When you book through our Website, you agree to follow the rules and terms set by the travel providers (like airlines, hotels, or car rental companies), whether you choose them or we do. This includes paying on time and sticking to their policies on fares, availability, or services. If you break their rules, you could face:

• Cancelled bookings.
• Being denied boarding or access to services.
• Losing the money you paid.
• We are charging your account for any costs we incur because of your violation.

You’re fully responsible for any fees, taxes, or charges related to your use of the Website.

Our Responsibility

We’re not responsible for any issues, losses, or damages caused by a travel provider’s actions or failures, including if they go bankrupt, reorganize, or shut down. This covers any financial losses or other damages, even if we knew they might happen. If a travel provider doesn’t deliver, your only recourse is with them, not us.

Accessibility Needs

We don’t have specific information about how suitable our bookings are for people with disabilities. For details, contact the travel provider directly.

International Travel

Traveling abroad can carry risks, and it’s up to you to make sure you have all the necessary documents, like passports or visas, for your destination. Check UK government travel advisories before booking. You can find info at:

• https://www.gov.uk/foreign-travel-advice
• https://www.gov.uk/passports
• https://www.nhs.uk/using-the-nhs/healthcare-abroad

Currency and Exchange Rates

Bookings may be in different currencies based on your location or the currency you choose at checkout. The amount you see at checkout is what you’ll be charged. If you pay with a credit or debit card, exchange rate changes might mean the amount on your card statement differs from what we quoted, due to rates at the time of processing. We’ll refund any credits in the original currency charged, but we’re not responsible for exchange rate fluctuations. Your bank might also charge fees for currency conversion or international transactions, which are set by them, not us. Contact your bank with questions about these fees.

Paying with Credit or Debit Cards

We accept Visa, MasterCard, and American Express cards issued in the UK and certain other countries. Your card might be charged multiple times to cover the total cost. If a payment fails, we’ll notify you within 24 hours (or longer for non-card payments). If the fare or details change before payment is complete, we’ll let you know, and you can accept or decline the transaction. If you decline, we won’t charge you.

Hotel and car rental bookings are only confirmed once you receive full confirmation details by email. Some bookings may require pre-payment. For security, we may block high-risk transactions until our verification team clears them, and we might contact you or your bank to confirm the payment’s validity.

By booking, you allow Traveloflights and our payment processors to use your card for the transaction, including verifying payments, securing bookings, issuing tickets, and handling charges or refunds. Your payment info is handled securely under data protection laws and won’t be used for anything else unless required by law.

Offers and Discounts

Promo codes can be used for flight bookings to reduce our service fees. You need to enter them at checkout, and they can’t be combined with other offers. Codes are non-transferable, have no cash value, and can only be used once per customer. The discount is limited to the service fee amount or the code’s value, whichever is lower.

Some codes work only over the phone through our customer service team. To get codes via email, sign up for our newsletter. If a code doesn’t work due to technical issues or isn’t entered correctly, you can choose not to complete the purchase, but discounts can’t be applied after booking. We can change or withdraw codes at any time without notice. If a code is invalid, you can book at the regular price or cancel. The final price at checkout (with or without a code) is what you’ll pay, and no discounts will be added later. We can also cancel bookings if there’s an error with a promo code.

Airline Booking Terms

Rules, Changes, and Pricing

Airline tickets are subject to the airline’s conditions of carriage, including cancellation policies and terms of use. The contract is between you and the airline, which may adjust flight times or cancel flights at its discretion, potentially affecting our agreements. We strive to provide accurate prices and information, sourced from airlines. If a service is listed with incorrect pricing or details due to errors, we or the airline may refuse or cancel requests before payment. If charged and then cancelled for this reason, we’ll refund the amount.

Frequent Traveler Points

Frequent flyer awards, upgrades, or discounts may not apply to our airline services.

Code Share

Some airlines use “code share” agreements, where a partner airline operates the flight. Check-in is usually with the operating carrier, but verify with your ticketing airline.

Hazardous Materials

UK law prohibits carrying hazardous materials (e.g., explosives, flammable liquids, corrosives) in luggage or on your person, with penalties including fines or imprisonment. Limited exceptions apply for small quantities of medicinal or toilet articles (up to 70 ounces) or certain smoking materials. See https://www.caa.co.uk/Passengers/Before-you-fly/Baggage/ for details.

Prohibited Practices

Don’t buy tickets for segments you won’t use (e.g., “point-beyond,” “hidden-city,” or “back-to-back” tickets) or round-trip tickets for one-way travel if prohibited by the airline. Most airlines ban these practices, and we don’t guarantee they’ll honor such tickets. You’ll cover any airline claims for the fare difference due to these practices.

Flight Segments

Most airlines require the use of flight coupons in sequence. If allowed to use a ticket for one segment, you must cancel unused segments before departure, or you may forfeit the ticket’s value, depending on the airline’s rules.

Taxes and Fees

Government taxes, airline fees, and other charges are included in the fare or itemized at checkout. Tax rates apply at purchase, but retroactive increases are your responsibility. International flights may have additional entry/exit fees, and multi-carrier itineraries may incur a non-refundable fee per ticket. Paper ticket, change, cancellation, or baggage fees may also apply. We’re not responsible for any taxes (except our income tax), duties, or fees.

Paper Ticket Fees

Third-party vendors may charge service fees, varying by vendor, and shipping fees for paper tickets. Additional fees may apply if tickets are returned due to rerouting or delivery issues.

Itinerary Changes

If allowed by airline rules, changes may incur fees (varying by airline, market, and fare rules) plus any fare difference. Changes through us may also incur processing fees.

Cancellation and Refund

• Any Airline booking made on Traveloflights.co.uk and the service fees incurred are non-refundable if not specified otherwise.
• Cancellations made after 24 hours are subject to the policies of the respective airline, with applicable cancellation fees.
• Tickets may be canceled within 24 hours of booking, subject to a fee, by contacting our 24/7 customer support team.
• No-show tickets are non-refundable, with the full amount forfeited. Passengers must notify us at least 4 hours before departure to avoid being listed as a no-show.
• Name changes aren’t allowed per airline policy. Itinerary changes are restricted and subject to airline rules.
• Low-cost carrier tickets booked are non-refundable.
• Hotel and car rental bookings are non-refundable, though service fees may be refundable.

Here are the details of the cancellation, changes, and the refund processing charges:

Cancellations must be requested by phone. Refunds require:

• Fare rules allowing cancellation and refunds.
• No “no-show” status (missing a flight without notifying the airline).
• Our ability to secure supplier waivers, which isn’t guaranteed.

Refund processing times vary. After requesting cancellation, you’ll receive an email acknowledgment with a tracking number, but this doesn’t guarantee a refund. We’ll seek supplier waivers if eligible, and their decision is final. If approved, refunds may take 60-90 days. Our service fees are non-refundable, and we charge a post-ticketing fee per passenger, per ticket, if a refund is authorized. If the supplier denies the refund, we’ll refund our post-ticketing fee but not booking fees.

Web Check-in

By adding automatic web check-in, you agree to the airline’s terms and conditions and authorize us to make acknowledgments on your behalf during check-in.

Seats, Meals, and Special Requests

Seat, meal, frequent flyer, or other special requests are not guaranteed. Our service fee and paid seat charges are non-refundable if cancelled. Contact the airline directly to confirm requests before departure.

Baggage Policy and Fees

Many airlines charge for checked bags, so travel light to save costs. Baggage fees vary, depending on size, weight, and number, and are non-refundable for certain airlines, along with our service fee. Check and confirm with the airline for the latest policy.

Other Fees

Airlines may charge extra at the airport for services or exceeding limits (e.g., baggage weight). Some offer no free baggage allowance. Contact airlines directly for details.

Entry/Exit Fees

Some countries or airports charge entry/exit fees, not included in the ticket price or our displayed taxes. You’re responsible for these. Check https://www.gov.uk/foreign-travel-advice before travel.

Round Trip, One Way, Multi-City

All are governed by the respective airline’s rules. Multi-city bookings may involve different airline rules.

Combo Fare

• Includes two or more one-way tickets, each with its own airline terms.
• Changes or cancellations apply to each ticket separately, with separate fees.
• You’re responsible for any changes or cancellations.

Upgrade Benefits

Include seat selection, carry-on bag, and general boarding, subject to airline terms.

Hotel Booking Terms

Check-in

At check-in, provide a valid ID and a cash deposit, credit, or debit card in your name, as determined by the hotel at the hotel’s sole discretion. Debit cards may not be accepted. These deposits are separate from payments to us.

Occupancy

Hotels may not guarantee accommodation for more than two adults. Additional guests may incur charges, payable directly to the hotel.

Late Arrival or No-Show

If delayed or unable to check in on the first night, notify the hotel directly. Failure to check in or notify may result in cancellation of your reservation without a refund, per the hotel’s policy.

Changes and Cancellations

Hotel cancellation policies vary—some are non-cancellable, others incur penalties, and some are refundable. Check the hotel’s policy before booking. Changes to pre-paid reservations, if allowed, may require a new booking. We’re not required to refund any amounts.

Disability Needs

For accessibility needs (e.g., service animals), contact the hotel before booking to confirm accommodations.

Room and Special Requests

Room, bed, or other preferences (e.g., smoking/non-smoking) aren’t guaranteed and depend on hotel availability and discretion. Contact the hotel directly to verify requests. We can’t control or assist with these matters.

Age Requirement

Guests must be 18 or meet the hotel’s local legal age requirement to book. Age verification may be required at check-in, along with a valid ID and payment, per hotel policies.

Prices

Check room and rate details before booking, as lower rates may have restrictions (e.g., non-cancellable). We aim to provide accurate prices and information from hotels, but if a service is listed incorrectly due to a hotel’s error, we may refuse or cancel requests, even if confirmed or charged. If charged and cancelled for this reason, we’ll refund the amount.

Mandatory Fees

Reservation charges exclude resort fees, which some hotels charge at check-in. Our charges cover only the base tariff, taxes, and selected amenities.

Rental Car Booking Terms

General

Car rentals are subject to the rental company’s standard contract, signed at pick-up. Contact the provider for terms. We’re not a party to this contract. If a service is listed with incorrect pricing or details due to a rental company’s error, we may refuse or cancel requests, even if confirmed or charged. If charged and cancelled, we’ll refund the amount.

The minimum age for booking a car rental is 19. Restrictions may apply depending on the selected car category. Drivers under 25 years of age may incur a young driver surcharge. Additional drivers also incur additional fee.

For retail price rentals, we’re not the merchant of record; your card guarantees the reservation, and the rental company charges at pick-up. Costs may vary based on requests or schedule changes. You’ll need a valid driver’s license and a credit card in your name at pick-up. Specific car models aren’t guaranteed.

Rental companies, not us, collect and remit taxes, which vary by location. We pay these to vendors and aren’t a co-vendor.

Featured Airport Parking Booking Terms

We act as an agent for featured car park providers, and you enter a direct contract with them, subject to their terms and ours.

• Provide the vehicle’s make, type, and registration number when booking.
• You’ll receive a confirmation email with booking details. Contact us immediately if you don’t receive it. No refunds for no-shows or cancellations less than 24 hours before arrival.
• Bring your confirmation voucher or reference to identify yourself as our customer.
• Present the credit card used for booking.
• The person signing the parking contract must be the vehicle’s authorized custodian.
• The car park is liable only for proven negligence, and claims aren’t considered after the vehicle leaves.

Parking Requirements

• Review arrival procedures in your confirmation before travel. We and the car park aren’t liable for missed flights or issues from failing to obtain this information.
• Check in at the stated time, or we and the car park aren’t liable for missed arrivals/departures.
• Remove all possessions except keys/codes needed to move the vehicle, if requested.

Prices

• Pay the car park provider in full at booking.
• Your card is charged twice: by the provider and us.
• We may change tariffs or withdraw special rates without affecting prior bookings. Tariffs are shown in your confirmation.
• All charges must be paid before removing your vehicle. We may retain the vehicle until payment and don’t accept cheque payments.

Cancellation Policy

• All cancellations must be processed through Traveloflights to be valid.
• All bookings incur a non-refundable booking fee. The refund of the booking amount, however, is different from service provider to provider.
• Cancellation should be made up to the last hour.
• There are no refunds for stays that go unused. Please note that the booking and MMS fees (Management and Maintenance Service fees) are non-refundable.
• Confirm the cancellation and payment policies at the time of booking because various services have different cancellation and payment policies.
• Parking may be cancelled because of strikes, no available spaces, technical problems, or for other reasons that are beyond our control, and we will not have liability for losses resulting from this cancellation.

Cruise Booking Terms

Pricing Details

All prices are quoted per person in British pounds (GBP), based on double occupancy, and exclude government fees, taxes, port charges, and airfare unless specified. A non-refundable processing fee applies per booking. Cruise lines may impose a fuel surcharge, payable before departure, which is not reflected in the initial cost. Pricing varies by ship, stateroom, departure date, and city. Special-rate passengers must present a valid government-issued ID (e.g., passport, birth certificate, or driver’s license) to verify age or address at boarding. While we strive for accuracy, Traveloflights.co.uk. is not responsible for errors or omissions in pricing or content. Promotions and upgrades are limited, subject to availability, and may be withdrawn at any time. Upgrades cannot be combined with group rates or other offers, and all terms are subject to change without notice.

Passenger Name Verification

Verify all passenger names before booking, ensuring first, middle, and last names match the passport or official ID exactly. Changes to booking details may incur additional fees from Traveloflights.co.uk or the cruise line. Contact us promptly to request modifications.

Baggage Allowances

The cruise line sets baggage policies, and they vary by operator. Check the cruise line’s website for the latest details, as Traveloflights.co.uk is not responsible for updating you on changes. Review baggage limits carefully before booking, as restrictions apply.

Special Requirements

For needs like traveling with an infant, special meals, or medical accommodations, contact our Cruise Experts. Our team will discuss your requirements, answer any questions you may have, and notify the cruise line of your needs to ensure a seamless experience.

Cancellations and Refunds

Refundable rates apply only to the cruise deposit, which must be paid in full by the deadline, excluding processing fees. Contractual group bookings and chartered sailings are ineligible for refund promotions. To modify or cancel, contact Traveloflights.co.uk directly, not the cruise supplier. Some cruises may be non-refundable, partially or fully. After booking, passenger numbers cannot be changed. Cancellations incur both a cruise supplier fee and a Traveloflights service fee, unless otherwise stated. No modifications are allowed once the journey begins

Days Prior to Departure	Cancellation Fee (Per Person)
91+ days	£150
61-90 days	£300
46-60 days	50% of the fare deposit
31-45 days	75% of the fare deposit
0-30 days	100% of the fare deposit

Ensure timely payment by checking your email confirmation for the balance due date. Late payments may incur penalties or result in the cancellation of your booking.

Service Fee for Online- Airlines/ Hotels/ Car Rental/ Cruise

Service Fees	Applies To	Code	Amount
Online Air Transaction Fees (*per passenger, per ticket basis)	UK Domestic and International	Fees	Up to £75
Online Hotel Transaction Service Fees (per night, per room)	All Hotels	Fees	Up to £35
Online Car Rental Transaction Fees (per rental)	All Car Rentals	Fees	Up to £40
Online Cruise Transaction Fees (per passenger)	All Cruises	Fees/td>	Up to £200

Service Fees for Contact Centre Bookings

Bookings made through our contact centre may incur higher service fees compared to online bookings. This applies especially to complex itineraries, such as multi-stop or international trips. Service fees range from £15 to £250 per passenger.

Contact Information

For any questions or concerns regarding these, please get in touch with us.

• Email: sales@traveloflights.co.uk
• Phone: 0203 301 5296
• Address: Profile West 950 Great West Road Brentford, Middlesex, TW8 9ES