Privacy Policy

Privacy Policy

At Traveloflights, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Traveloflights is a UK-based travel service provider offering flight ticket booking and related travel services. For the purposes of data protection law, we are the "data controller" of the personal information we collect from you.

2. What Information We Collect

We may collect the following types of personal data:

• Identification and Contact Information: Name, email address, phone number, postal address, and passport details.
• Booking and Travel Details: Flight, hotel, and travel itineraries, travel preferences, and history.
• Payment Information: Credit/debit card details (handled securely via third-party payment processors).
• Technical Data: IP address, browser type, device identifiers, and cookies.
• Marketing Preferences: Your choices about receiving promotional communications.

3. How We Use Your Data

We use your data to:

• Process bookings and deliver our travel services
• Send booking confirmations, updates, and travel alerts
• Provide customer service and support
• Improve our website, services, and customer experience
• Send marketing emails (only with your consent)
• Comply with legal and regulatory requirements

4. Lawful Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract (e.g., booking a flight)
• Compliance with a legal obligation
• Your consent (for marketing and cookies)
• Our legitimate interests (e.g., improving services)

5. Data Sharing

We may share your data with:

• Airlines, hotels, and travel partners to complete your booking
• Payment processors and technical service providers
• Government bodies or regulators if legally required
• We never sell your data to third parties

6. International Data Transfers

Some of our service providers may be located outside the UK. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or data adequacy decisions, to protect your information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data (the “right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw your consent at any time (for marketing)

9. Cookies

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings or our cookie banner. For more details, see our Cookie Policy.

10. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us: sales@traveloflights.co.uk

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Website: www.ico.org.uk