Car Rental – Damage Management Policy

What happens if the vehicle is damaged during your rental?

At Traveloflights, we know that most of our renters drive responsibly, and accidents are rare. Still, it is important to explain clearly how damage will be handled should it occur. That’s why we have created a transparent damage management policy that outlines how charges are assessed and applied in the event of damage to a rental vehicle. For full details, please review our Terms and Conditions carefully.

You may not be fully liable

The level of your liability depends on the type of rental protection you have purchased. In some cases, you may not be liable at all, while in others, you may be responsible for part of the costs. Please refer to our Terms & Conditions for detailed information on your coverage.

Types of Damage

Charges vary depending on the type and extent of the damage:

• Light Damage – Minor scratches, chips, or dents to the vehicle, as well as the loss, theft, or damage of keys, accessories, or documents.
• Tyre Replacement – Any tyre damage that requires the tyre to be replaced with a new one.
• Total Loss – When the vehicle is damaged beyond repair or when repairing it is uneconomical or impractical.
• Serious Damage – Any damage that does not fall under Light Damage, Tyre Replacement, or Total Loss.

Damages Identified at Vehicle Return

Damages Identified at Vehicle Return If damage is identified during vehicle return, and you agree by signing the vehicle return statement:

• For Light Damage, we will issue an invoice detailing the repair costs along with a Light Damage Administration Charge.
• For Serious Damage or Total Loss, we will assess the vehicle and provide:
1. A vehicle return statement with details of the damage
2. Photographic evidence of the damage
3. An invoice that includes applicable charges, such as a Serious Damage or Tyre/Windscreen Administration Charge, an Engineer’s Assessment Fee (except in the case of tyre or windscreen damage), and compensation for loss of vehicle use.

Damages Identified After Rental Completion

If we discover damage during a post-rental inspection after you have returned the vehicle:

• You will receive a detailed vehicle return statement, photographs of the damage, and an invoice for the relevant costs.
• These costs will always include the applicable administration charge. In cases of Serious Damage or Total Loss, additional fees such as an Engineer’s Charge (except for tyre or windscreen issues) and compensation for vehicle downtime will apply.

Claims and Disputes

If you wish to dispute or raise questions about the identified damage or related charges, you must contact us by email or letter within 14 days of receiving the documentation. If we do not hear from you within this time frame, we may proceed with invoicing you for the relevant charges.

For any questions regarding a damage invoice, please contact our customer care team at sales@traveloflights.co.uk. or call us on 0203 301 5296